bitrunlog Withdrawal & KYC Guide
Money leaves the account through the cashier, not the game screen, and the first cash out only clears after one document is approved. This page walks through the exact order of taps, the limits that apply to every account in Bangladesh, and the files the verification team accepts.
Read it once and you will be able to send a request, read a pending status correctly, and fix most rejections without asking support.
Send a withdrawal on bitrunlog: five steps
The cashier is the only place a payout starts. Finish any bonus requirement first, then follow the order below. From opening the page to confirming the code takes about a minute of tapping, and the waiting is done by the payment team, not by you.
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Clear the bonus counter first
A welcome or reload bonus carries a 19x wagering requirement. The cashier labels part of your balance as locked until that is done. Play the qualifying games, watch the counter fall to zero, and only then start a payout request.
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Open the cashier from your balance chip
Tap the balance at the top of the lobby and choose Withdraw. In the app the same button sits in the bottom bar. The page shows how much is withdrawable today and whether an earlier request is still pending.
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Choose the wallet that carries your own name
bKash, Nagad, Rocket and Bank Transfer are the only routes out. The wallet or bank account must be registered in your name, matching the name on the bitrunlog account and on your ID. A relative's number will be refused at the check stage.
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Type an amount of ৳400 or more
The minimum withdrawal is ৳400, so a smaller request is returned to your balance. The daily ceiling is ৳130,000 across all requests and resets at midnight Bangladesh time. Type the wallet number twice if the form asks.
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Confirm the code and read the status
Enter the OTP that arrives on your phone. Most payouts finish in 24 minutes. The first one can take up to 6 hours because the account and the document are checked together before money moves, and later requests skip that step.
What you can take out and when
Every account runs on the same numbers, whatever the game or bonus. Keep this table open while you plan a cash out, because a request that breaks one line is stopped before it reaches the payment team.
| Detail | What it means for you |
|---|---|
| Minimum withdrawal | ৳400 for each request |
| Maximum per day | ৳130,000 across all requests on the same day |
| Daily reset | Midnight in Bangladesh, UTC+06 |
| Normal payout time | 24 minutes after approval |
| First withdrawal | Up to 6 hours while verification is checked |
| Minimum deposit | ৳100 |
| Wagering before cash out | 19x the bonus amount |
The ৳130,000 figure is a daily ceiling, not a per-request one. Three requests of ৳50,000 on the same day add up to ৳150,000, so the third one waits for the next day. If you plan a large cash out, send part of it in the morning and the rest the following morning rather than stacking everything at 11pm.
Timing also matters around bonus play. A request sent while a bonus is still running gets queued, not refused, and the lock stays on your balance until the 19x is finished. Checking the counter before you tap Withdraw saves you a wait of several hours.
Payment rails: where the money lands
All four routes share the same limits and the same 24 minute target. Pick the one that matches the wallet or bank account registered in your own name, and keep that same route for later requests so the team does not need to recheck details.
- bKash Deposit 2 minutes · Withdrawal 24 minutes ৳400 – ৳130,000
- Nagad Deposit 2 minutes · Withdrawal 24 minutes ৳400 – ৳130,000
- Rocket Deposit 2 minutes · Withdrawal 24 minutes ৳400 – ৳130,000
- Bank Transfer Deposit 2 minutes · Withdrawal 24 minutes ৳400 – ৳130,000
Deposits show in the balance in about 2 minutes on every route. If a top up has not appeared after that, open 24/7 live chat before you play with the money; a deposit that lands twice is easy to fix, a balance spent twice is not. Withdrawals move in the other direction and the wallet message is your confirmation.
KYC on bitrunlog: the files that clear you first time
Verification is a single gate, and it sits in front of the first payout only. Nothing else on the account is limited while it runs: you can still play, deposit and browse. The team asks for one document, checks that the name matches the account, and marks the account verified for good.
| Accepted document | When it works best |
|---|---|
| National ID Card (NID) | The quickest file for most players; send both sides in one clear photo |
| Passport | Useful when the spelling on your wallet differs slightly from the NID |
| Driving Licence | Accepted when the photo page is sharp and none of the corners are cut |
Review takes about 2 hours once the file is in the queue, and the document is required before your first withdrawal. Send one document, not all three. A second upload while the first is still waiting pushes your file back to the end of the queue and adds a second wait for no reason.
The name on the document has to match the name on the account, character for character. If your NID spells a middle name differently from the way you typed it at sign up, the file comes back as a mismatch. That is the most common reason a first payout sits longer than 6 hours.
Upload documents without a rejection
The upload sits inside your account settings and takes less time than taking the photo. Four taps, then a wait of about 2 hours while a reviewer compares the details.
- Open Account, then VerificationThe menu item is the same on mobile web and in the app.
- Pick the document typeChoose NID, Passport or Driving Licence, matching the card in your hand.
- Photograph the front in daylightLay the card flat on a table, fill the frame, and avoid holding it in one hand.
- Submit and leave it aloneReview takes about 2 hours. Uploading the same file again only restarts the queue.
- All four corners of the card inside the frame, no fingers over the number.
- Text sharp enough to read the ID number without zooming in.
- No flash glare across the photo panel or the printed lines.
- Name and date of birth match the account details exactly.
- Colour copy only, not a black and white photocopy of a copy.
When a request gets held: causes and fixes
Almost every stopped payout comes from one of six causes, and five of them you can fix yourself in a few minutes. The cashier tells you which one applies before you message anyone.
| What happened | What to do about it |
|---|---|
| Wallet name does not match | Switch to a wallet registered in your own name, then ask live chat to recheck |
| Bonus wagering still open | Finish the 19x requirement; the cashier shows how much is left |
| Verification not finished | Upload one accepted document and allow about 2 hours |
| Amount under ৳400 | Raise the request to at least ৳400 |
| Daily cap reached | Wait for midnight UTC+06, then send the rest |
| Wallet number typed wrong | Message live chat before approval so the request can be stopped |
A pending status is not a refusal. Refused requests return the full amount to your balance, so nothing is lost while you fix the cause. If the money has already left the platform and the wallet number was wrong, the transfer is traced by the payment team and normally comes back within the same day.
Keep your ID photos private
Your NID photo goes to the verification team and nowhere else. It is used to confirm your name and date of birth, not for marketing, and it is never shown to other players. Only the staff who check documents can open the file, and the record travels encrypted between your device and the platform.
Never send a document photo to anyone who asks for it in a message, including people claiming to be support. Live chat will never request your ID as an attachment in the chat box; the upload form inside your account is the only place it belongs. Our Privacy Policy explains what is stored and for how long, and you can ask support to delete a duplicate upload at any time.
Stuck at payout: questions we get most
How long does a bitrunlog withdrawal take?
Most requests land in the wallet in 24 minutes. The first one in your account can take up to 6 hours because the account and the document are checked together before the money moves. After that, later requests skip the check.
Do I need to verify before my first withdrawal?
Yes. Verification sits in front of the first payout only. Upload one accepted document from your account settings and the review takes about 2 hours. Deposits and play continue while it waits.
Which document is easiest to get approved?
The National ID Card (NID) is the quickest for most players. Send both sides in one clear photo. Passport and Driving Licence are also accepted when the photo page is sharp and uncropped.
Why was a ৳300 request refused?
The minimum withdrawal is ৳400 per request. Anything lower goes back to your balance with no charge, and you can combine it with the rest and send one request above the minimum.
Can I cash out to a friend or family member's bKash number?
No. The wallet or bank account has to be in your own name, matching the name on the account and on your ID. This is why a mismatched number is held at the check stage rather than sent.
What happens if I reach the ৳130,000 daily cap?
The rest of the balance stays in your account and the counter resets at midnight Bangladesh time (UTC+06). Send the remaining amount the next day, in one request rather than several small ones.
Set up verification before your first big win
An account takes a few minutes to open, and the document check runs while you play. New players get a 215% first deposit bonus up to ৳22,000, with 19x wagering to clear before any cash out.