bitrunlog FAQ: clear answers on money, bonuses and play
Everything players ask us most, in one document. Start with the money section if you are about to deposit, or jump to bonuses if a wagering figure looked confusing. Every answer carries the number it depends on, so you can check it against your own account.
Set up your bitrunlog account once, correctly
Sign-up runs on a single page: mobile number, password, currency set to BDT, and a box you tick to confirm you are over 18. Type your name exactly as it appears on your National ID card. A mismatch between the two is the most common reason a first withdrawal gets held, and correcting it later takes far longer than getting it right once.
Log in with the number you registered, not an email address. Keep the password in your phone's password manager rather than a note app. If you sign in from a shared handset, log out when you finish, because the session stays alive in the background otherwise.
How long does sign-up take?
Under two minutes when your mobile number is already active with bKash or Nagad. You receive an SMS code, choose a password, and the lobby opens. Nothing forces a deposit at that stage, so take your time looking around first.
Can I keep two accounts?
No. bitrunlog allows one account per person, per mobile number and per ID document. Second accounts are closed and any bonus attached to them is removed. If you opened one by mistake, tell live chat before you deposit again.
Do I need the app to play?
No, but it is lighter on mobile data. The Android package is 58 MB, needs Android 6.0 or newer, and installs outside the Play Store from the app page. Take the file from our site only, since copies from other sources may be altered.
Money in and out: bKash, Nagad, Rocket and bank
Minimum deposit is ৳100 and minimum withdrawal is ৳400. A deposit normally lands in about 2 minutes, and an approved withdrawal in about 24 minutes. Your daily withdrawal ceiling starts at ৳130,000 and moves up as your VIP tier rises.
- bKashDeposit 2 minWithdrawal 24 minMin ৳100 in, ৳400 out
- NagadDeposit 2 minWithdrawal 24 minMin ৳100 in, ৳400 out
- RocketDeposit 2 minWithdrawal 24 minMin ৳100 in, ৳400 out
- Bank TransferDeposit 2 minWithdrawal 24 minMin ৳100 in, ৳400 out
Why is my withdrawal still pending?
Two checks slow a first payout. A KYC review can hold it for up to 6 hours, which includes a document review of about 2 hours. A request above your daily cap waits until the next day. Live chat can see which of the two applies to your case.
Does bitrunlog charge a deposit fee?
We add nothing. Your wallet or bank applies its own charge, set by that provider rather than by us. Compare the amount that left your bKash balance with the amount credited before you raise a ticket, because a small gap is usually that provider fee.
Can I withdraw to a friend's wallet?
Payouts go back to the method you deposited from, in your own name. Requests to a third party's bKash or Nagad number are cancelled and may trigger a review. If your wallet has been closed, live chat will arrange a bank transfer in your name instead.
How bitrunlog bonuses work, in plain numbers
Bonuses are credited in BDT and carry a 19× wagering requirement. On a ৳1,000 first deposit, the 215% welcome bonus adds ৳2,150, and 19× that bonus is ৳40,850 in qualifying bets before it converts to withdrawable cash. The bonus is capped at ৳22,000.
| Term | Detail |
|---|---|
| First deposit | 215% up to ৳22,000 |
| Reload bonus | 30% on later deposits |
| Daily cashback | 0.9% of net losses |
| Referral bonus | ৳275 for each qualifying friend |
| Wagering | 19× the bonus amount |
| Minimum deposit | ৳100 |
Does cashback need to be wagered?
Daily cashback is a small return on net losses, 0.9% at the base tier, and it is not a bonus you chase around the lobby. Higher tiers lift the rate to 1.2%, 1.5% or 1.8%. Check the cashback line in your account history if a day looks wrong.
What do VIP levels actually change?
Silver opens at ৳45,000 monthly turnover with a ৳210,000 daily withdrawal cap and a ৳600 birthday bonus. Gold sits at ৳210,000 turnover and a ৳350,000 cap. Platinum needs ৳990,000 turnover, raises the cap to ৳570,000, adds a ৳5,900 birthday bonus and assigns a personal manager.
How is the referral bonus paid?
Share the referral link from your account area. When your friend registers and their first deposit qualifies, ৳275 lands in your balance. Referrals from the same device or the same ID do not count, and the bonus is reversed if that account is later closed for duplicate sign-up.
Verification: what KYC asks for
You verify once, before your first withdrawal. Upload one document: National ID card, passport or driving licence. Review takes about 2 hours on a working day, and the whole first payout can take up to 6 hours including that check. Sharp, flat photographs pass first time.
Which document is easiest?
The National ID card, photographed on a table in daylight with all four corners inside the frame. Avoid flash glare across the number. Passports and driving licences are accepted too, so use whichever you already have to hand.
What if my name is spelled slightly differently?
Small differences are normal and are usually settled in chat. A missing middle name or a swapped spelling is fine once you explain it. A different date of birth or another person's document is not, and that ends with the account being closed.
Games, RTP and bet limits explained
The lobby carries 5,500 games from KA Gaming, Habanero, Red Tiger, Pragmatic Play, CQ9 and PG Soft. Each game page lists its return to player and its bet range, so you can compare a 97.7% slot with a 95.1% card table before you stake anything.
| Game | Provider | RTP | Min bet | Max bet |
|---|---|---|---|---|
| Ganesh Fortune | KA Gaming | 97.3% | ৳2 | ৳50,000 |
| Caishen Wins | PG Soft | 97.3% | ৳10 | ৳50,000 |
| Aviator | Pragmatic Play | 96.5% | ৳2 | ৳50,000 |
| All-Star Fishing | CQ9 | 97.2% | ৳1 | ৳5,000 |
| European Roulette Pro | CQ9 | 95.4% | ৳1 | ৳5,000 |
| Crazy 777 | PG Soft | 97.7% | ৳1 | ৳20,000 |
Does a high RTP mean I will win tonight?
No. RTP is a long-run average across millions of spins, not a schedule for one evening. Crazy 777 at 97.7% still swings hard across a hundred spins. Use the figure to compare games of the same type, never to predict a session.
What are the table limits?
Aviator runs from ৳2 to ৳50,000. Ganesh Fortune starts at ৳2 and Caishen Wins at ৳10, both up to ৳50,000. All-Star Fishing is the cheap seat at ৳1 to ৳5,000, which suits a short test run before you raise stakes on bitrunlog.
If your question is not here
Live chat runs 24/7 and is the only support channel listed on this page, because it keeps the conversation inside your account. Have your registered mobile number ready. For a payment question, give the amount, the wallet you used and the time of the transfer; those three details turn most replies into a single message.
Still deciding? Read the register page to open an account, or head back to the homepage to see what is running this week on bitrunlog and create your account.