bitrunlog Privacy Policy
We wrote this the way we would explain it to a friend: what bitrunlog keeps about you, who reads it inside the company, how long it stays, and the steps to have it corrected or removed. It covers the website, the Android app and live chat.
What bitrunlog Records When You Register
When you open an account at bitrunlog, we store what you type in: full name, mobile number, date of birth and the password you choose. We compare that name against your ID later, so spell it exactly as it appears on the card.
The bitrunlog servers also keep your device model, browser, IP address and the time of each sign-in. Those details help us catch a stolen password or a login from an unfamiliar city before it costs you money.
Your password is held as a one-way hash, so nobody on staff can read it back to you. If you forget it, we send a reset link instead of telling you what the old one was.
Payments: What bKash, Nagad and Rocket Records Show
A deposit through bKash, Nagad, Rocket or a bank transfer returns four things to bitrunlog: the amount, the transaction ID, the timestamp and a partly hidden wallet number. The smallest deposit we accept is ৳100.
We never see your wallet PIN and we never receive the OTP sent to your phone. Anyone asking for either in chat is not from bitrunlog, so close the conversation and report the account name. Withdrawals start at ৳400, and the standard daily limit sits at ৳130,000.
Why bitrunlog Asks for Your NID Before a Withdrawal
The first payout is the only point where bitrunlog asks for a photo ID: a National ID card, passport or driving licence. A reviewer compares the name and photo with the account, usually inside 2 hours. Because of that check, a first withdrawal can take up to 6 hours to reach your wallet.
The file goes into a restricted verification folder that only trained staff can open. It is not attached to your public profile and no other player can see it. If the name does not match, bitrunlog holds the payout and asks you to explain before anything is released.
How bitrunlog Locks What It Holds
Traffic between your phone and our servers travels over an encrypted connection, which is why the address bar shows a padlock. ID photos sit in a separate storage area from game data, and access is granted person by person rather than to an entire team.
Sessions end after a stretch of inactivity, so a phone left on a bus does not stay logged in all night. If you tell live chat that someone else opened your account, we freeze withdrawals first and investigate afterwards.
Cookies, Session Logs and the Device You Play On
bitrunlog sets a small number of cookies: one keeps you signed in, one remembers your language, one tells us whether a page failed to load. We do not sell cookie data, and we do not run ad trackers that follow you from here to other websites.
Switching cookies off
You can block cookies in your browser settings. Pages still load, but you will sign in again on every visit and the cashier may not remember the wallet you used last time.
Who Can Open Your File Inside the Company
A support agent sees your account details when you start a live chat, because that is how a stuck deposit gets fixed. Payment staff see receipts. Studios such as Pragmatic Play, PG Soft or CQ9 receive a game round ID, never your name or mobile number.
Every open is written to an access log next to the ticket number that justified it. An open without a ticket shows up in the weekly review. We do not sell personal data, and we do not pass it to advertising brokers.
How Long Each Record Stays
Nothing is kept by default forever. The table below shows what bitrunlog holds, why we hold it, and roughly how long each record stays.
| Record | Why we hold it | How long it stays |
|---|---|---|
| Account details | Login, balance and bonus history | Until you close the account |
| Payment receipts | Proof for bKash, Nagad and bank audits | While a payment partner can still raise a query |
| ID documents | Age and name check before a payout | Cleared after the check closes with no open dispute |
| Chat transcripts | So a second agent can pick up your case | Stored with the account record |
| Login and device logs | Fraud and account-takeover review | Short-lived, then rotated out |
Your Rights: Read, Correct or Delete
Ask live chat for a copy of what bitrunlog holds about you, and we confirm which records exist. If a name is misspelled or a mobile number is out of date, request the correction and we update it after a short check.
Closing the account and stopping messages
Support can close your account on request, and promotional SMS and push alerts stop the same day. Records tied to payments stay until the audit window closes, because our payment partners and the law expect a trail. Ask about the deletion of anything else and we will tell you plainly whether it can go.
Questions About Deletion and KYC
Can I play before I send any ID?
Yes. You can register, deposit and play with no documents at all. bitrunlog only asks for the ID when you request your first withdrawal.
Do you delete my data if I stop playing?
If the account is closed and no payment is under review, the profile is deleted. Receipts stay for the audit period our payment partners require, then they go too.
Is my live chat private?
Transcripts are stored with your account record so a second agent can read the history. Only support staff working that ticket can open them.
Who do I tell if my number changes?
Live chat, before you request the next payout. An old number can block the OTP step during a withdrawal, and the fix is faster while no request is open.
Still unsure what we keep? Our team answers questions in live chat at any hour. If you have not signed up yet, start on the bitrunlog home page or open an account on the register page.